Now, chatbots are not sending automated replies.
Surprised?
Yes, it is a reality. Chatbots have come a long way, and they are different from what they were earlier.
Most of the chatbots are intelligent and provide real human-like responses. Although there are still some limitations with these, they are negotiable.
The chatbot software not only makes customer support easy and faster but also helps businesses improve customer engagement.
On the other hand, chatbots save time for customer support executives and help them focus on core activities.
If you are looking for chatbot software to provide the best customer engagement experience to your customers, we have created this blog for you.
It will make it easy for your enterprise to choose chatbot software.
Let’s start!
What is a Chatbot?
A Chatbot or Chat Robot is a software program powered by Artificial Intelligence (AI) that engages its users via text-based, voice-based, or both.
Chatbot support businesses in tasks such as gathering feedback, personalized customer interaction, handling customer queries, customer support automation, and more.
The best part is that all industries can leverage chatbots to engage their customers.
The Chatbots: Top Stats You Must Know
Multiple things have changed since the launch of Eliza, the first-ever chatbot. Chatbot development is now a big industry itself, and thanks to Artificial Intelligence and Machine Learning, we have made it possible.
The industry got a boom after 2020, and its stats are much more interesting than we thought.
So, let’s have a look at what these trends include.
- Over 74% of internet users prefer to interact with chatbots to acquire desired information.
- 64% of consumers admitted that chatbots are good to use just because they are available 24/7.
- As per MIT Technology Review, 90% of businesses leveraged chatbots for complaint resolution faster.
- The size of the chatbot market is projected to reach $1.25 billion in 2025. Additionally, the global AI software market is forecast to grow to $118.6 billion.
- The BFSI chatbot market is projected to reach USD 6.83 billion by 2030.
- Other stats say that 44% of consumers find chatbots useful for finding product information before purchase, and 35% of shoppers are interested in using customer support available on retailers’ or brand’s websites.
List of the Top 10 Chatbots for Better Customer Engagement
Here are the top 10 chatbots that you can consider adopting for your business and customers. Let’s see what these are.
#1. Dialogflow
If you are looking for state-of-the-art chatbot software powered by Google AI, Dialogflow is your chatbot software.
It also works as a comprehensive chatbot software development platform that you can leverage to create conversational AI agents.
It is available in two editions: Dialogflow CX (advanced) and Dialogflow ES (standard).
Key Advantages
- Natural and accurate Interaction
- Build quickly and deploy Universally
- Easy management of virtual agents
Price: Not Disclosed
Trial Version: Available
Tech Support: Available
#2. ProProfs Chat
Another potential chatbot builder software is ProProfs Chat, which is best at automating customer support processes and helping customers instantly with their queries.
One of the key advantages of ProProfs Chat is the chatbot customization dashboard that allows for creating human-like interactions and helps businesses convert them into leads.
Key Advantages
- Real-time visitor tracking
- Chat routing to the right agents
- Post-chat Survey
Price: Free for single operators; Team plan starts at $19.99/operator/month
Trial Version: Available
Tech Support: Available
#3. Hubspot
Want to let your customers connect with you in real time using a chatbot with a human touch? HubSpot chatbot builder software is the right choice for it.
Using the HubSpot chatbot builder, you can create a performing messenger bot that’ll help you qualify leads, book meetings, provide answers, automate repetitive customer support tasks, and more.
Using a pre-defined template, you can build a chatbot with no coding knowledge.
Key Advantages
- Qualify leads directly from chatbot window
- Natural-seeming chatbot sequence
- Personalized chat replies
Price: Starter ($15/mo/seat), Professional ($800/mo), Enterprise ($3,600/mo)
Trial version: Only free tools
Tech Support: Available
#4. Tidio
Tidio’s full name is Tidio Live Chat, which works as an all-in-one tool to make customers happy by answering their queries.
The best part about Tidio is that you can add it to your website quickly, which also helps boost sales. Don’t be surprised if someone says that 300,000+ businesses have trusted it to date.
Its key advantage is real-time visitor tracking, which allows brands to assist customers in a personalized way.
It offers multichannel support that connects visitors through chat. Email and Facebook Messenger are used in a single dashboard.
Key Advantages
- Real-time customer tracking
- Integration with multiple tools like Shopify, WordPress, and others
- All-device support
Price: Starter ($29/month), Growth (59/month), Tidio+ ($499/month)
Trial version: Free version Available, limited features
Tech Support: Available
#5. Flow XO
Your search for creating a chatbot with zero coding skills ends at Flow XO. It offers the quickest way to start using Chat GPT and Conversational AI in business to address all customers’ queries effectively.
As a business owner, you can create chatbots for various messaging platforms, like Facebook Messenger, Slack, and Telegram.
Its integration with other third-party platforms like Google Sheets, Zapier, and Salesforce makes it advantageous.
Key Advantages
- Information gathering
- Payment acceptance through chatbot
- Pre-filter leads
Price: Standard Plan at $25/mo., Add-on starts from $10
Trial version: Free version, limited features
Tech Support: Available
#6. MobileMonkey
MobileMonkey is one of the best examples of chatbot software development. It combines Facebook Messenger bots, native website chatbots, SMS marketing, and live chat in one easy-to-use platform.
One of the biggest advantages of MobileMonkey is that it offers a visual chatbot builder that makes chatbot customization easy for a business to drive more sales and engage customers.
Key Advantages
- Sales Outreach Automation
- Multi-channel Support
- AI & NLP-Powered Chatbot
Price: Pro ($14.25/ mo.), Pro Unicorn ($36.75/ mo.), Team ($299/ mo.)
Trial version: Free Version, limited features
Tech Support: Available
#7. Freshchat
There are multiple ways of improving customer service and engagement, and one of the best ways is by using Freshchat Chatbot software.
It is recognized as intelligent chatbot software that helps automate resolutions, scale customer support efforts, and improve communication with customers.
As a business owner, you can utilize Freshchat to create a driven experience across channels such as websites, apps, and others.
Key Advantages
- Build & train chatbots with NLP
- SmartPlugs that allow to fetch information from CRM and external sources
- Campaign creation for personalized messaging to customers
Price: Growth ($19), Pro ($49), Enterprise ($79)
Trial version: Free version Available, limited features
Tech Support: Available
#8. Intercom
If you are desperate to provide your customers with a better AI chatbot, Intercom AI Chatbot is the perfect choice for you.
It helps in resolving customer’s issues instantly, increases team efficiency, and makes customers happy with better engagement & support. Intercom’s key advantage is dramatically reducing support volume.
Key Advantages
- No-code chatbot development
- Powerful & flexible
- Quick activation and complete control
Price (per seat/mo.): Essential ($39), Advanced ($99), Expert ($139)
Trial version: 14-day free trial
Tech Support: Available
#9. Chatfuel
Do you own an e-commerce store and are looking for a customer service chatbot to integrate with social media channels?
Consider Chatfuel, as it makes it easy to create and deploy a custom chatbot to handle customers’ queries in the best possible way.
Chatfuel comes with the ability to segment and analyze customers based on their behavior and activity. It also allows you to collect data that you can use for analysis to improve products and services.
Key Advantages
- Fast customer support
- 99% Uptime
- GDPR Compliance
Price (per seat/mo.): Essential ($39), Advanced ($99), Expert ($139)
Trial version: 14-day free trial
Tech Support: Available
#10. Glassix
The chatbot software is useful for all types of businesses, so if you are a startup looking for AI customer support chatbot software, none other than Glassix is the best.
It combines conversational AI technology with GPT-4 Engine to create the best chatbot customer support experience. Its top qualities are competitive pricing models and stand-out AI features.
Key Advantages
- Conversation routing engine
- Cross-channel continuity
- Rich media and large file sharing
Price: Starter ($49 per user/ month), Growth ($65 per user/month), Enterprise (Not disclosed)
Trial Version: 30-days free trial for Starter and Growth plan users.
Tech Support: Available
How are Chatbots Beneficial for business?
There are multiple benefits of using chatbots, whether they are pre-built or developed with the help of a custom software development company.
Here are these:
- Lead generation
- Sales outreach automation
- Increase sales
- Improved customer engagement and support
- Cost-savings
- 24/7 availability
- Reduce the load on the customer support team
- Personalized customer handling and more.
How much does it cost to develop custom chatbot software?
Suppose you need to develop custom chatbot software for your business. Then, the cost of chatbot development depends on the requirements, complexity, features, and design.
However, the average cost to develop chatbot software varies between $10,000 to $30,000.
The Final Thoughts
The evolution of chatbot software development transformed the whole customer support system from traditional to digital.
As per market trends and stats, the chatbot market is growing fast and will continue in the coming years. At this moment, it is advantageous to create and deploy a chatbot for business.
In this blog, we’ve highlighted the top chatbot software for exceptional customer engagement to help you choose the best one for your business.
Still, if you need a customized chatbot, we can assist you with it. Being a custom software development company, we can provide you with the right solutions and resources by keeping all your requirements in mind.
